Customer Service Representative Certification
- Certification for customer service representatives ranges from the general certification offered by groups such as the ICSA to more specific training tailored to a particular industry. For example, HDI offers a certification course designed for customer service representatives working for IT, or Information Technology, companies.
- Customer service certification course outlines vary but typically include modules that teach skills such as active listening and how to properly document incidents. Certification courses may also teach participants how to deal with angry people. A customer service representative certification course can be completed online, in a classroom or at a job site with an instructor.
- The ICSA notes that certification is beneficial to customer service representatives because it measures a candidate's knowledge of core skills. Certification also ensures that customer service representatives meet a customer's needs while exceeding expectations, according to HDI.